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Technical Support Representative Dutch Speaker

Administrative & Customer SupportMultilingual
Vilnius
€1600 - €2300 gross
Home For candidates Technical Support Representative Dutch Speaker
About the employer

Alliance for Recruitment is the biggest recruitment agency in the Baltics, servicing clients in CEE & Nordics and creating a brighter future for people around! We are the largest headhunting house measured by capacity, a number of successful placements, and annual growth, raising a high-performing team of recruitment experts from various industries.

Our client Dexcom, Inc. empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. With headquarters in San Diego, California, Dexcom has emerged as a leader in diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.

Job description:

Dutch Speaking Representative to support Dutch and English speaking Dexcom customers from NL, BE, UK, IE.  As a Technical Support Representative at Dexcom, you will be interacting with users, parents, and caretakers of people affected by diabetes that use Dexcom products.  

Responsibilities:

  • Provide support to Dutch-speaking Dexcom users via phone, email, and web forms.
  • Assist with inquiries related to Dexcom apps, software, and hardware, offering clear troubleshooting and guidance.
  • Act as the first point of contact for users and healthcare professionals, ensuring accurate documentation and high-quality service.
  • Maintain and update user accounts, process replacements, and follow up as needed.
  • Participate in product training and stay up to date with new releases.
  • Ensure compliance with quality standards, data privacy, and regulatory requirements.
  • Contribute to a high-performing support team by meeting service level goals and promoting best practices.
Requirements:
  • You’re fluent in both Dutch (or Flemish) and English, with strong communication skills across all channels.
  • You’re confident using Windows and major web browsers and have experience supporting mobile apps (iOS & Android) and cloud-based systems.
  • You have a natural talent for troubleshooting and problem-solving, paired with excellent customer service and phone skills.
  • You listen actively, communicate clearly, and show empathy — creating positive experiences for every user.
  • You’re detail-oriented, quick to learn, and able to work both independently and collaboratively.
Company offers:
  • A comprehensive onboarding and training on the job.
  • Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
  • Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
  • 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
  • Opportunity to work from other countries for up to 30 days per year.
  • Health Insurance including reduced premiums available for dependents.
  • Life and Accident insurance coverage.
  • 3rd Pillar Private Pension plan.
  • Health and Wellness programs, including access to online coaching and therapy sessions
  • Fertility, Family forming, Menopause and Men’s health support services.
  • Regular team-building events that foster collaboration and connection.
  • Best-in-class training and career development programs.
  • Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
  • Access to a fitness tracking app with rewards for staying active.
  • Free parking space at the city center office location.
  • Language premium allowance if applicable.

Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

Monthly Salary:

€1600 - €2300 gross

Rasa Paulauske
rl@afr.lt +37069100145
Interested? Apply now!
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