AFR
#ElevateYourGame
#ElevateYourGame
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Product Manager

IT
Vilnius
€3801 - €5454 gross
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About the employer

Alliance for Recruitment is the biggest recruitment agency in the Baltics, servicing clients in CEE & Nordics and creating a brighter future for people around! We are the largest headhunting house measured by capacity, a number of successful placements, and annual growth, raising a high-performing team of recruitment experts from various industries.

Our client - Sintra, an AI-powered SaaS company helping over 50,000 small business owners worldwide through AI assistants that support daily operations, is currently looking for a Customer Support Specialist (Evening Shift) to join their team and provide high-quality support for their global customers, primarily serving the US market.

Job description:
  • Own the chat roadmap end-to-end — discovery, prioritization, delivery — with a dedicated engineering pod and shared design.
  • Build an intent-level understanding of what users ask for — own the prompt-intent taxonomy and routing quality, and drive the eval loops that measure whether replies use the right business context.
  • Reduce the prompting burden — ship affordances such as suggestions, templates, follow-ups, and education that make weak prompts succeed.
  • Define and move Chat’s core metrics — first-session success, reply quality feedback, routing accuracy, and retention of chat-first users.
  • Work with the applied-AI engineers on model choices, context selection, and cost/quality trade-offs in a credit-based pricing model.
Requirements:
  • 4+ years of product management in B2C — you have shipped and grown a consumer product at meaningful scale, ideally one with a conversational or AI surface. This is the core requirement; pure B2B/enterprise backgrounds are usually not a fit here.
  • Consumer product instincts — you think in activation moments, habit loops, and retention cohorts, and you have moved a self-serve funnel without a sales team to lean on.
  • Demonstrated evidence-driven practice — you run funnels and cohorts yourself, and you can design an offline eval as comfortably as an A/B test.
  • Enough technical depth to discuss retrieval, context windows, and routing logic with engineers without translating.
  • A track record of shipping iteratively in a fast, small-team environment.
  • Clear written communication — short docs that decide things.

Nice to have:

  • Hands-on experience with LLM products — prompting, evals, RAG, agent tooling.
  • Experience with usage-based/credit pricing dynamics.
  • SMB customer empathy — you have built for solo founders and small teams, the audience where B2C behavior meets business jobs-to-be-done.
Company offers:
  • Remote work model with a flexible working approach.
  • Private health insurance.
  • Workout sessions with a personal trainer / sports benefits.
  • Equity package allowing you to share in the company’s long-term success.
  • Opportunity to take ownership of additional projects such as knowledge base management, payment process improvements, and support automation.
  • International environment working with a global customer base and AI-driven product.

Monthly Salary:

€3801 - €5454 gross

Simona Mickeviciene
sm@afr.lt +37063805140
Interested? Apply now!